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The Super User Award is given to a team or individual that has shown tremendous understanding and application of SlotTrak within their operations. Volante Software is proud to announce that the Super User award winner for 2021 is Zena Nguyen, Slot Shift Manager at Yaamava’ Resort and Casino at San Manuel.
Zena was an integral part of the team that launched SlotTrak’s Progressive module at Yaamava’ Resort and Casino at San Manuel. In the first 6 months of production, the module has reached a milestone of 1 million meter readings taken.
Zena displayed a tremendous grasp of SlotTrak’s progressive function. She worked tirelessly with her team to ensure that the entire shift was trained and operating efficiently. Her suggestions and insights lead to a series of enhancements that were incorporated into the product as base functionality. The system is now in use at properties all over the United States. Zena’s tenacity and talent have provided a solid base for one of the largest slot floors in the world to take meter readings as efficiently as possible.
Cache Creek Casino Resort, owned and operated by the Yocha Dehe Wintun Nation, is one of Northern California’s largest casino-resort destinations. Located 40 miles northwest of Sacramento and 80 miles from the San Francisco Bay Area, it features a wide selection of the most popular slot machines, a wide selection of table games, a four-diamond hotel, nine restaurants, a full-service spa, and an 18-hole championship golf course/facility.
The installation of SlotTrak at Cache Creek brought a combination of paperless processes, decision-making data, and high-level visibility to an already strong and talented organization. For years, we have worked to ensure our solutions are at the forefront of innovation. The opportunity to collaborate with such a progressive organization truly resonates with our vision. The work of Oliver and his team has made a definitive impression within the state of California and we know our partnership will lead to even greater innovation within the gaming industry.
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Zena was an integral part of the team that launched SlotTrak’s Progressive module at Yaamava’ Resort and Casino at San Manuel. In the first 6 months of production, the module has reached a milestone of 1 million meter readings taken.